Terms of Service

Last updated: 7/29/2025

Introduction

Welcome to HairyOn, a comprehensive salon management platform. These Terms of Service ("Terms") govern your use of our website, mobile application, and related services (collectively, the "Service") operated by HairyOn ("we," "us," or "our").

Agreement to Terms: By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, then you may not access the Service.

Definitions

Service

HairyOn platform, website, mobile app, and related tools

User/You

Any person who accesses or uses our Service

Business User

Salon owners, managers, or staff using our platform

Client

End customers who book appointments through our platform

Content

All information, data, text, images uploaded to our Service

Account

Your registered user account on our platform

Account Registration & Eligibility

Eligibility Requirements

  • You must be at least 18 years old to use our Service
  • You must have the legal capacity to enter into contracts
  • You must provide accurate and complete information during registration
  • You must not have been previously suspended or banned from our Service

Account Responsibilities

  • • You are responsible for maintaining the confidentiality of your account credentials
  • • You are responsible for all activities that occur under your account
  • • You must notify us immediately of any unauthorized use of your account
  • • You may not share your account with others or allow others to use your login credentials

Service Description

For Business Users

  • • Online appointment booking system
  • • Staff and calendar management
  • • Client relationship management (CRM)
  • • Payment processing integration
  • • Business analytics and reporting
  • • Multi-location management
  • • Automated reminders and notifications
  • • Marketing and promotional tools

For Clients

  • 24/7 online appointment booking
  • Appointment confirmations and reminders
  • Service history and preferences tracking

Subscription Plans & Billing

Plan Types

Starter Plan

$15/month - Perfect for solo professionals

Growth Plan

$25/month - For growing salons with multiple staff

Enterprise Plan

$45/month - For large businesses with multiple locations

Billing Terms

Free Trial: All plans include a 14-day free trial. No credit card required to start your trial.

  • • Billing occurs monthly on the anniversary of your subscription start date
  • • All fees are charged in advance and are non-refundable except as required by law
  • • Price changes will be communicated 30 days in advance
  • • Taxes may apply based on your location

Cancellation & Refunds

Cancellation Policy

  • You may cancel your subscription at any time through your account settings
  • Cancellation takes effect at the end of your current billing period
  • You will retain access to paid features until the end of your billing period
  • No partial refunds for unused time within a billing period

Refund Policy

Important: All subscription fees are non-refundable except as required by applicable law or in cases of billing errors.

User Conduct & Prohibited Uses

Acceptable Use

You agree to use our Service only for lawful purposes and in accordance with these Terms. You are responsible for your conduct and any content you submit.

Prohibited Activities

  • • Violating any applicable laws or regulations
  • • Impersonating others or providing false information
  • • Distributing malware or harmful content
  • • Attempting to gain unauthorized access to our systems
  • • Interfering with or disrupting our Service
  • • Using our Service for spam or unsolicited communications
  • • Reverse engineering or copying our software
  • • Violating the intellectual property rights of others

Business User Responsibilities

  • • Ensure you have proper licenses to operate your business
  • • Comply with all applicable health and safety regulations
  • • Respect client privacy and data protection laws
  • • Provide accurate service descriptions and pricing

Intellectual Property Rights

Our Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of HairyOn and its licensors. The Service is protected by copyright, trademark, and other laws.

Your Content

You retain ownership of any content you submit to our Service. However, by submitting content, you grant us a license to use, modify, and display that content as necessary to provide our Service.

You are responsible for ensuring you have the right to submit any content and that it doesn't violate any third-party rights.

Privacy & Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Key Privacy Points

  • • We collect only necessary information to provide our Service
  • • We do not sell your personal information
  • • We implement strong security measures to protect your data
  • • You have rights to access, correct, and delete your information

For detailed information about our data practices, please review our Privacy Policy.

Service Availability & Support

Service Level

  • • We strive for 99.9% uptime but cannot guarantee uninterrupted service
  • • Planned maintenance will be announced in advance when possible
  • • We reserve the right to modify or discontinue features with notice

Customer Support

Support Channels

  • • Email support for all users
  • • Live chat for paid subscribers
  • • Priority support for Enterprise customers

Response Times

  • • General inquiries: 24-48 hours
  • • Technical issues: 12-24 hours
  • • Critical issues: 2-4 hours

Disclaimers & Limitation of Liability

Service Disclaimer

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

  • • We do not guarantee the Service will be error-free or uninterrupted
  • • We are not responsible for third-party integrations or services
  • • You use the Service at your own risk

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HAIRYON SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.

Indemnification

You agree to defend, indemnify, and hold harmless HairyOn and its affiliates, officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from:

  • • Your use of the Service
  • • Your violation of these Terms
  • • Your violation of any third-party rights
  • • Any content you submit or transmit through the Service

Governing Law & Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the State of [Your State], without regard to conflict of law principles.

Dispute Resolution

Any disputes arising under these Terms will be resolved through binding arbitration, except for claims that can be brought in small claims court.

Before initiating arbitration, parties must attempt to resolve disputes through good faith negotiations for 30 days.

Changes to Terms

We may update these Terms from time to time. We will notify users of material changes by:

  • Posting the updated Terms on our website
  • Sending email notifications to registered users
  • Displaying notices within our application

Continued Use: Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

Termination

Termination by You

You may terminate your account at any time by canceling your subscription through your account settings or contacting our support team.

Termination by Us

We may terminate or suspend your account immediately, without prior notice, for:

  • • Breach of these Terms
  • • Fraudulent or illegal activity
  • • Non-payment of fees
  • • Extended inactivity

Effect of Termination

Upon termination, your right to use the Service ceases immediately. We may delete your account and data, though we will provide reasonable notice when possible to allow data export.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Response Time: 24-48 hours

Business Hours: Monday-Friday, 9 AM - 6 PM EST

Miscellaneous

Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and HairyOn regarding the Service.

Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction.

These Terms of Service are effective as of 7/29/2025 and apply to all users of the HairyOn platform.
By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.