Introduction
HairyOn ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our salon management platform, including our website, mobile application, and related services (collectively, the "Service").
This policy applies to all users of our platform, including salon owners, staff members, and clients who book appointments through our system. By using our Service, you consent to the data practices described in this policy.
Information We Collect
Personal Information You Provide
- Account Information: Name, email address, phone number, business name, and password when you create an account
- Profile Information: Profile photos, business details, service offerings, pricing, and staff information
- Client Information: Client names, contact details, appointment history, service preferences, and notes
- Payment Information: Billing addresses, payment method details (processed securely by our payment providers)
- Communication Data: Messages, feedback, and support requests you send to us
Information We Collect Automatically
- Usage Data: How you interact with our Service, features used, and time spent
- Device Information: IP address, browser type, operating system, and device identifiers
- Location Data: General location based on IP address (not precise geolocation)
- Cookies and Tracking: Session cookies, preference cookies, and analytics data
How We Use Your Information
Service Delivery
- • Provide and maintain our platform
- • Process appointments and bookings
- • Manage user accounts and authentication
- • Process payments and billing
- • Send appointment confirmations and reminders
Business Operations
- • Improve our services and user experience
- • Analyze usage patterns and trends
- • Provide customer support
- • Detect and prevent fraud
- • Comply with legal obligations
How We Share Your Information
We DO NOT sell your personal information
We may share your information in the following limited circumstances:
Service Providers
Trusted third parties who help us operate our platform (hosting, payment processing, email services)
Business Transfers
In connection with mergers, acquisitions, or asset sales (with notice to users)
Legal Requirements
When required by law, court order, or to protect our rights and safety
With Your Consent
When you explicitly authorize us to share specific information
Your Privacy Rights
Important: If you are a resident of California, Virginia, Colorado, Connecticut, or Utah, you have additional privacy rights under state law.
Right to Know
Request information about what personal data we collect and how we use it
Right to Access
Download a copy of your personal information in a portable format
Right to Delete
Request deletion of your personal information (subject to legal requirements)
Right to Correct
Request correction of inaccurate personal information
How to Exercise Your Rights
To make a privacy request, contact us at support@hairyon.com or use our online form.
We will verify your identity before processing requests and respond within 45 days (or as required by applicable law).
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- • Encryption of data in transit and at rest
- • Secure authentication and access controls
- • Regular security assessments and updates
- • Employee training on data protection
- • Incident response procedures
- • Compliance with industry standards
Data Breach Notification: We will notify affected users and authorities of any data breaches as required by law, typically within 72 hours of discovery.
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
International Data Transfers
Our services are hosted in the United States. If you are accessing our platform from outside the US, your information will be transferred to, stored, and processed in the United States.
We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions where applicable.
Children's Privacy
Age Restriction: Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy on our website
- Sending email notifications to registered users
- Displaying prominent notices in our application
Your continued use of our Service after any changes constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: support@hairyon.com
Privacy Request Form: Submit a Request
Response Time: We will respond to privacy inquiries within 45 days
This Privacy Policy is effective as of 7/29/2025 and applies to all users of the HairyOn platform.